6.1 Our cleaning service requires a £100 deposit payable to the Company by debit/credit card at the time of the booking. The remaining amount be due on/r before completion of work via debit or credit card or cash. Please note, if customer would not be present on the day, a full payment will be taken.
6.2 Unless otherwise agreed in writing by the company the account is rendered for immediate payment on the completion of the work.
6.2.1The Client must make payment either by cash, cheque or credit/debit card before the cleaner leaves the Client’s premises.
6.3 If no payment has been received at the time of completion of the cleaning service, the Client agrees to and authorises the Company to charge his debit/credit card with the outstanding amount.
6.4 The Client agrees to and understands that paying the outstanding balance by debit/credit card will incur a 3% card processing charge.
6.5 We reserve the right to cancel services without notice due to declined credit card transactions or non-cleared funds.
6.6 The Company reserves the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
6.7 The Company reserves the right to charge £40.00 administrative fee, in addition to the balance due, for any account we must refer for collection. Please note that debt-collection companies may add their charges to the outstanding amount.
6.8 All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.
6.9 The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
6.10 The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.
6.11 Where such alternative arrangements have been made the Client must make payment within 14 days of the invoice date.
6.12 The rates of payment by the Company shall be as agreed between the Company and the Client, or his/her representative. The Client shall make no reduction or retention from the sum due under any invoice.
7.1. The Client can cancel the scheduled service by giving no less than 48 hours prior notice in writing.
7.2. There is a cancellation fee of £50.00 of the service total for cancelling or rescheduling a cleaning visit with less than 24 notices.
7.3. The Company reserves the right to retain the £50.00 deposit as a cancellation fee/part of a cancellation fee.
7.4. The Client must pay the full price of the booked service if:
7.4.1 Our cleaners arrive at the Client’s address and are unable to gain access to the Client’s home, through no fault of the Company. If keys are provided they must open all locks without any special efforts or skills;
7.4.2 The Client cancels the booked service with less than 24 hours prior notice.
7.5. If the Client needs to change a cleaning day or time the Company will do its best to accommodate him/her. Any changes to booked services are subject to a 48 prior notice and availability.
Hello Luqman, You sent 12 local lads for our end lease clean. It is a massive blocks of offices and they all cleaned it to the highest standards. All carpets were shampooed as well as the upholstery which we had to leave behind. The MD was so happy that he has asked me to consider you for all our future property maintenance jobs! We are opening our new branches in London and South East so you are going to be quite busy in those areas too – Just get ready on time! Very happy client of yours and a great service and support! Regards Mr. J Goodman Member of the board and practising solicitor
Professional, vetted and reliable friendly cleaners, very punctual, soft spoken, great job done at highly competetive rates. I and my husband are very busy professionals, not just us, even our kids love these friendly honest cleaners. Amazing service – Thank you! South East London
Dear Luqman, I wanted to say huge thank you for rescuing us when our local cleaning company has let us down. You guys arranged an end of tenancy cleaning in Harrogate HG postcode on less than a day notice. You sent 4 people for large 8 bedroom house, the property was left spotless and years old stains on the carpets were removed. We cannot be more happier than that! We have several other properties and we will use you for all future business Thanks a lot Dr. Tania and Dr. Webb
Your cleaners are fantastic, simply the best cleaning firm in London! What I love the most is your professionalism, great guys! Lancaster Gate, London
Their house cleaning prices are cheaper than most London based cleaning companies
Their cleaners have been very punctual ever since we are using their services
Their oven cleaners are very professional indeed, valued added services at amazingly great prices, very hard working indeed. Thank You, Tania Akkerman, London, UK
Dear Luke I have hired your company for end of tenancy cleaning and carpet cleaning services in Surbiton. My husband who’s an army man is very fussy about the cleaning standards but this time he was completely speechless. Our estate agents (Leaders) and inventory checkout lady were so happy that they have asked us your company name. I am sure they will be in touch with you guys for future jobs. The lad and 2 ladies which came were so polite, friendly and so knowledgeable about end of tenancy cleaning and carpet cleaning. Thanks a lot for your help Amy King
Dear Luqman My partner called your company for the cleaning service in the property we were vacating. I just wanted to tell you that your team was so lovely. We have used several cleaning companies in Nottingham since we were residing here for just over 30 years. But it was the first time ever I felt there are some great companies in UK which actually are honest, trusted and helpful My husband is disabled and cannot write but he has asked me to say Thank you for the hard work Thanks a lot Celine
Hello, I have called these guys for one off cleaning in our 6 bedrooms and 6 bathrooms house. The 3 ladies which came did a fantastic job. We were hesitant to leave them in our house as we were using their service for the first time and my husband was a little worried, but when we returned from London after watching a show, we had nothing to worry about, the house was as clean as we expected, no damages done, plus they left a note for 20-% discount on all bookings from now on. We are definitely very happy with their cleaning services. Oxshott, Surrey, UK