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<p>Billing Policy</p>

Billing Policy

Payment

6.1 Our cleaning service requires a £100 deposit payable to the Company by debit/credit card at the time of the booking. The remaining amount be due on/r before completion of work via debit or credit card or cash. Please note, if customer would not be present on the day, a full payment will be taken.

6.2 Unless otherwise agreed in writing by the company the account is rendered for immediate payment on the completion of the work.

6.2.1The Client must make payment either by cash, cheque or credit/debit card before the cleaner leaves the Client’s premises.

6.3 If no payment has been received at the time of completion of the cleaning service, the Client agrees to and authorises the Company to charge his debit/credit card with the outstanding amount.

6.4 The Client agrees to and understands that paying the outstanding balance by debit/credit card will incur a 3% card processing charge.

6.5 We reserve the right to cancel services without notice due to declined credit card transactions or non-cleared funds.

6.6 The Company reserves the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.

6.7 The Company reserves the right to charge £40.00 administrative fee, in addition to the balance due, for any account we must refer for collection. Please note that debt-collection companies may add their charges to the outstanding amount.

6.8 All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.

6.9 The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.

6.10 The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.

6.11 Where such alternative arrangements have been made the Client must make payment within 14 days of the invoice date.

6.12 The rates of payment by the Company shall be as agreed between the Company and the Client, or his/her representative. The Client shall make no reduction or retention from the sum due under any invoice.

7. Cancellation

7.1. The Client can cancel the scheduled service by giving no less than 48 hours prior notice in writing.

7.2. There is a cancellation fee of £50.00 of the service total for cancelling or rescheduling a cleaning visit with less than 24 notices.

7.3. The Company reserves the right to retain the £50.00 deposit as a cancellation fee/part of a cancellation fee.

7.4. The Client must pay the full price of the booked service if:

7.4.1 Our cleaners arrive at the Client’s address and are unable to gain access to the Client’s home, through no fault of the Company. If keys are provided they must open all locks without any special efforts or skills;

7.4.2 The Client cancels the booked service with less than 24 hours prior notice.

7.5. If the Client needs to change a cleaning day or time the Company will do its best to accommodate him/her. Any changes to booked services are subject to a 48 prior notice and availability.

Testimonials
We have called this company for post builders cleaning in our 3 bedrooms house in Cardiff, Wales, their prices, ethics, sales and service and even support was like a 5-star hotel. We would not hesitate to recommend their service to friends or family. Great job guys.
Dr Jill Review on Post Builders Cleaning, Cardiff, Wales
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