Some useful good tips on End of tenancy cleaning and end of lease cleaning, tips, tricks that will help you save money on hiring professional cleaning company at an amazingly low prices for your after tenancy or post or pre lease cleaning services, you require for your property.
End of tenancy cleaning or after lease cleaning service is a kind of legal obligation to most tenants, residents or businesses renting a residential or commercial premises anywhere in England, Scotland and even also in Wales. Well, it is not just the UK where tenants are requested to clean the property and put it back in the same state as they were offered before moving out.
In countries like in America and Australia, end of tenancy cleaning means proving your good tenancy styles, an experienced real estate agency in Australia (McGrath) states, if your previous references proved in any way that you have not well maintained the property and kept it clean, you will be barred to use our real estate services again. Let’s say the Americans and Australians normally keep their houses well cleaned but when it comes to England, Scotland and Wales, our local tenants be it business or residential tenants are even doing great by hiring professional end of tenancy cleaning service or spring cleaning services (also known as Full Professional Property Cleaning) before moving houses
There are other obligations which you should know before you move in or move out and these tips should be well kept in mind in order to get a good reference in London, Surrey or elsewhere, plus maintain a good reputation in real estate or private landlords eyes including but not limited to, be known as a good human being which respects others place as his/her own.
Your other obligations include:
Ensuring all electric sockets, lights, dishwasher, microwave, cooker, fridge and freezer and any other landlord or property company offered appliances are in full working orders, this includes managing and maintaining your front and back garden, garage or storage rooms, boiler and gas and electricity meters, telephone and electricity wiring and so forth including walls, ceiling, etcetera
Here are 15 useful end of tenancy tips before you hire end of tenancy cleaning specialists or a cleaning company:
1). Check the experience (How long have you been doing this)?
Asking simple questions would not cost a lot, for example how long have you been cleaning houses or offices (houses, flats or apartments, if you are a private residential tenant and offices, warehouses or shopping complexes if you are a business or commercial resident/customer). Most cleaning agencies will tell the trust especially the ones, which are honest, it is suggested that you ask these questions through email and if some questions are not answered then ask for the explanation. You may know how long they been around by checking their company registration date on companycheck.co.uk, you may search their company name or search their company number in order to get to know more about their end of tenancy cleaning services and their business structure.
2). Do you cover my area e.g. Richmond?
You should ask this as soon as your call is connected to their office or their mobile phone in case if there is one person managing all the enquiries through his/her mobile phone. It is good to ask through an email or by sending an electronic email so you keep it as a proof, unfortunately many business hungry companies whose service been mentioned as pathetic and terrible and there have been bad reviews online all over the place will like to get you stuck by saying, yes, it is good to safe it as a proof of their words as they might never turn up, knowing very little about your town/postcode. They might have said yes to grab a piece (Just be cautious)
3). May you provide references in and around my postcode?
It is very vital to ask this question, if they say they have been around for generations or even some years and if their service is good and if they have been covering your area, it is also good to ask for the references in your postcode area. If that’s not the case (if they say they have not been covering your area before), then it is good to ask for references in and around 5 miles radius, even if that’s not the case and they do not have a single customer in 5 miles radius (then I would think, why?), how about 10 miles radius around our house or office? Well, by now you will already know with what to expect.
4). May you please give me name, address and phone number of at least 3 of your end of tenancy cleaning customers please?
Make sure to ask for at least 3 of their recent or previous customers that have/had been using their end of tenancy cleaning services, please ensure that you just do not ask for 1, it may be their colleague, friend or family, happy customers are always happy to give their consent to use their name as a happy client, especially ladies, or less busy people, if their service is good, they should have thousands if not millions happy customers which have given them their consent. Make calls, make friends and get your questions answered, after all, it’s about the property you are moving in or moving out, a good real estate and landlord reference and over all reputation
5). What are your prices?
You should give a full job description of your property including number of bedrooms, bathrooms, reception, dinning or living rooms, number of toilets, Ensuite, shower rooms etc including but not limited to the number of levels in your property, carpeted areas e.g. 56 stair steps, 2 landings, 3 hallways, 1 living room, storage room etc. Once you have explained or give you’re the full job description, you are waiting to hear about their prices, if you are given the prices, ask whether these prices include or exclude VAT (make notes).
6). How many people will you send to provide after tenancy cleaning service?
It is a little bit more polite (in my opinion to ask), how many staff members will you send than asking, how many cleaners will you send? Well, but then again a cleaner should be called cleaner and I do not find it improper. End of tenancy or after lease cleaning is an eye to detail job and requires lots of hard work, attention to detail and number of hours to work in property in order to clean the entire property from inside including the appliances, you should ask this question and if a cleaning firm says 1 or 2 people, be cautious, It is rather better to get an accurate and exact figure. (Ask questions, as many needed in order to get to know about the truth).
7). Will you send all cleaning equipment and cleaning products?
Honestly speaking there is a lot to do when moving houses, be it moving in or moving out (on the end of your tenancy or lease), the last week specially keeps us engaged by getting our debit cards and credit cards, issued on a new address and postcode, getting our bank details, driving licence, electricity, power and water sorted and so on. You also need to pack your stuff and be ready for a move, it is therefore suggested that you choose an end of tenancy cleaning company that sends enough people to do the job, all cleaning products, equipment’s and tools are sent by them including steam carpet cleaning machine, vacuum cleaners, mops, buckets, scrubbers, screw drivers and other tools in order to provide you with a great service, you cannot just afford to go out and buy stuff and waste time. It is a lot better to pay some extra £5 and avoid the stress for buying and arranging cleaning products and equipment’s on your own.
8). Which steam carpet, curtains, sofas and rug cleaning machines do you use?
If your property have been rented fully or partially furnished and if there are carpets, sofa’s and rugs, curtains etc in your residential or business property, then chances are you would need to get them steam cleaned. It is a very good idea to tell a cleaning company if there are any stains, be it red wine or chocolate stains, chocolates or nail polish, tea or coffee or food stains on your carpets, sofas, rugs and curtains, this will help the company give you an accurate cost when it comes to stain removal. Back to the main point e.g. which steam carpet cleaning machines do they use? If they use Ninja Ashby Carpet Cleaning Machines or Prochem steam carpet cleaning machines, let’s hope they have the latest and modified brand new versions of those machines in order to provide you with a great steam cleaning service for your carpets and upholstery cleaning.
9). Are you as a cleaning company, your staff (cleaners) and your cleaning equipment’s fully insured and may you please email me the scanned copies of your company insurance cover, your cleaners and your equipment please?
Ask for their cleaning company public liability insurance, their staff members (ask their names which are coming to clean your property) and request individual insurance cover or company insurance cover certificate if this covers their staff too. Please note, accidents happen, injuries occur, machinery may go faulty or someone may get hurt, if that cleaning company, their cleaners or their tools and equipment’s are not fully insured for at least 5 to 10 million cover, then that might ring the bell (All serious cleaning companies should be legally covered by an independent and famous insurance company, it is also good to check if they have made any insurance claims (for break downs, injuries etc in the past?) This will give you an idea with how serious they are.
10). How do you transport your cleaners to properties?
London and Surrey are very busy when it comes to traffic on the roads, trains, buses and coaches etc., fully inspect and check for their arrangements when it comes to transporting the tools and equipment’s and their cleaners. If cleaners are coming using public transport then you may get an idea with how they can transport their tools and equipment’s, be very careful as you cannot afford delays at this point on a very serious point of time when you are moving in or out of the house
11). Do you hold any end of tenancy cleaning certifications?
Many successful cleaning firms arrange certifications and accreditation for their company and their staff members, it includes end of tenancy cleaning certification, carpet and upholstery cleaning as well as cleaning standards, hygiene and health and safety, ask and request the copies of those certifications. You will get to know how serious they are when it comes to their business, if they are serious business people, they might be serious about your property too, No?
12). Have you ever worked with a client of “The name of your real estate company?
Tell the name of your real estate company and ask if they have ever dealt with a customer of that specific company (your property company), if not, I personally would not like to use their service, if they are good enough, they should have worked with enough customers and chances are, they should have worked with at least 1 customer (do your mathematic properly)
13). How do you give a proof of your cleaning?
Most cleaning companies invoice you and their invoice documents are considered as a proof of professional cleaning service (but many small or start-up cleaning businesses which are not famous enough are not even considered by leading real estate companies), please ensure they give you invoice and it is your duty to ensure, their invoice will be considered as a proof of your payment and their service
14). May I see a sample of your invoice?
Ask for the sample of that cleaning agency invoice documents, and forward it to your landlord or your real estate agency to know if their service will be recognised as professional service?
15). How do you send invoices?
Most cleaning companies may email you a PDF or Microsoft Word invoice through electronic means, processional cleaning service providers may send you an invoice through email, fax, by post and also give on the day of service. Please see and check what works the best for you. I personally recommend electronic invoices as this will help you save money on copying or printing your invoices and you may easily send electronic copies of your invoices quickly and efficiently by forwarding to your landlord or estate agent
16). Do you work on Weekends and bank holidays and are there any extra charges for bank holidays, weekends and the evening cleaning service?
If you are a busy professional, you surely do not want to ruin your entire day because of end of tenancy cleaning service, especially when you have already been holidaying and may get permission to take another day off, in that case you might like to get your property end of tenancy clean done in the evening/night, there are companies which will charge the same price, whereas some may charge extra, there is no point to pay extra price, as public holidays, weekends bring free parking and congestion and also parking is nearly free or more cheaper in evenings or during the night. It is not suggested to pay extra for public holiday or weekend or night service, as there is no point to waste your money on something you can avoid paying, in face save on parking and congestion and there is less traffic on public and bank holidays and during the evening/night
17). Are there any other costs/charges?
Honest cleaning service providers will give you price based on the job description you have given or the property specs and size and they will stick to it, some dishonest people will keep small prints and shocking surprises for later, when you are fully stuck with them, these people can not just give shocking surprises but also may be rude, come up with a bizarre attitude, delay your job or be late or ask for extra money for no reason. Be very careful and know what are you paying
18). How do you take payments and when do I have to pay for the service?
Honestly, every company has different policy when it comes to their billing, refunds and cancellations, but it is good to know at this stage where there are no commitments, no promises, most cleaning agencies will process your payment or authorise your debit or credit card and then take the payment when you are fully happy to give your consent, some will take 50-% in advance and 50-% on completion, if you are afraid to give your debit or credit card details, you may request their bank details and may deposit the (advance money) via online bank transfer or by visiting one of your nearest and the respective branch, some companies take cash all on completion, cheques and postal orders, so it is therefore your choice with what works the best for you. It is rather better to pay through debit or credit card if they are honest company as you will get the invoice before the service takes place and have a proof, whereas most cleaning firms will invoice you after the payment has been received which may (for 1 or 2 reasons delay to forward your invoice to your landlord or estate agent and my incur extra living charges in the property)
19). What are guarantees or warrantees for your tenancy or lease cleaning service?
Hard working, honest and passionate people are happy to give warrantees or guarantees as they are sure about their work, you must ask for a written guarantee for their words so you can prove it at the later stage, their invoice should have their guarantee on it, so you or your landlord or your real estate agency can speak on your behalf in order to request a re-clean or refund if they have missed a spot or general poor cleaning service has been offered. You should go for a a cleaning company with at least minimum 48 hours guarantee for their service as this will give you the peace of mind as well as if something’s been missed you may request a re-clean or refund
20). What if my real estate or inventory company is not happy with the service?
Real Estate and Inventory Companies are strict and keep doing the good work by ensuring they check the property completely and professionally, if they are not happy with the service, inventory company will request your flat or house to be re-cleaned, if your existing cleaning company (or end of tenancy cleaning service provider) have given you the warrantee or guarantee then you may call, email or ask them to repair those minor or major points as promised, if they have failed to come and re-service, then your property company will either cut money from your deposit in order to get it professionally cleaned. It is very strongly suggested that you hire tenancy cleaning or lease clean service which are popular, well reviewed online and well praised in community and by inventory and property companies.
Do not fall for some discount or sales and marketing pitch, people that know what they are doing are always humble, down to earth, God fearing and polite and soft spoken.
There are several other points to note including but not limited to:
A). What cleaning equipment and products will they send?
B). What steam carpet or upholstery cleaning machines will they use?
C). How their cleaning personals will travel and transport?
D). How soon you expect to finish the job?
E). Are there any deliverables at my side as a customer?
F). Are you happy to take the payment on completion of my inventory check out?
G). How long have you been playing the end of tenancy cleaning game?
H). Is there any support phone number where I can contact in case there’s a problem?
I). What are your working hours?
J). What is your office address?
K). May you please send your billing policy and terms and conditions documents?
L). May you please email/fax me your insurance cover documents?
M). How do I know I am fully booked?
N). May you collect the keys from concierge or my real estate company?
O). What is your company registration number and year of registration?
P). What is your company’s registered address?
Q). Who should I contact in case there is a problem?
R). Do you work on Saturdays and Sundays? Are your offices open on weekends?
S). Who would be my first contact? Name please.
T). If one of our mates will closely work with you guys, will you offer any discounts?
U). Are the prices inclusive of parking and congestion charges or you charge that separately?
There is a long list in order to arrange your end of tenancy or after lease cleaning service, doing your home work properly and efficiently, being straight forward, honest will get you loads of discount and service
Cheap Cleaning Services Ltd is one of the most renowned end of tenancy cleaning service provider serving residential customers, private tenants and landlords, country’s most renowned real estate companies and property and housing organisations and also commercial properties which include commercial end of lease cleaning.
If you are not sure what, when and where to hire, simply give us a call and we will love to answer all of your questions you may have, if you are looking for professional end of tenancy cleaning services, then simply give us a call on 0208 942 2819 or on 0800 689 8989