Your Local End Of Tenancy Cleaners & Carpet Cleaners in UK
Request call back:
Contact Us




No. of people helped to date
  • 6
  • 9
  • 0
  • 9
  • 8
Request call back:
x
Share this url
<p>Terms and Conditions</p>

Subject to Acceptance of Our Terms

1. Definitions

1.1. In these Terms of Business the following definitions apply: “The Company”, “We”, “Us” – means Cleano Ltd T/A cheapcleaningservices.com ” “Cleaner”, “Cleaning Operative” – means the person or firm carrying out cleaning services on behalf of the Company.

“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
“Client’s Address” – means the address where the Client has requested the cleaning service to be carried-out.

“Service”, “End of Tenancy Cleaning”, “EOT”, “Move In and Out Cleaning”, “Deep Cleaning”, “After Builders”, “Cleaning” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.

1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.

1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation.

2. Contract

2.1 These Terms and Conditions represent a contract between Cleano Ltd and the Client.

2.2 Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.

2.3 The Client agrees that any use of the Company’s services, including placing an order for services by telephone, fax, email, website forms shall constitute the Client’s acceptance of these Terms and Conditions.

2.4 Unless otherwise agreed in writing by a Director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.

2.5 No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.

3. Quotations

3.1. End of Tenancy Cleaning is charged per job taking into account the current condition, number of rooms, bathrooms, WCs, shower rooms and en-suites. Please note that we do not charge per hour per cleaner and the number of operatives attending your property may vary. The number of operatives in a team cannot affect the initially quoted price.

3.2 The quoted price does not include extras like: carpet and upholstery steam cleaning, stripping and polishing floors, washing up dishes, taking more than 5 items out of cupboards and then putting them back in, dusting books, cleaning walls/ceilings, cleaning balconies/terraces, cleaning patios/gardens/. Those extra services are priced separately, and need to be requested. As a customer you should give us a complete job description including any individual or special requirements as stated in your tenancy’s terms and conditions.

3.3. The company uses national average room sizes when calculating quotations over the phone.

3.4. All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 7 days from their date.

3.5. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.

3.6. Differences in excess of 10% will be discussed with the Client prior to the start of the work. In such cases the Client will have to pay £40.00 cancellation fee if he/she does not accept the updated price.

4. VAT

4.1. The Company is currently not charging VAT.

5. Equipment

5.1. The Company shall provide all cleaning supplies and cleaning equipment necessary to carry out the service.

5.2. The Client must provide running hot water, electricity and sufficient light at the premises where the service takes place.

6. Payment

6.1 Our cleaning service requires a £100 deposit payable to the Company by debit/credit card at the time of the booking.

6.2 Unless otherwise agreed in writing by the company the account is rendered for immediate payment on the completion of the work.

6.2.1The Client must make payment either by cash, cheque or credit/debit card before the cleaner leaves the Client’s premises.

6.3 If no payment has been received at the time of completion of the cleaning service, the Client agrees to and authorises the Company to charge his debit/credit card with the outstanding amount.

6.4 The Client agrees to and understands that paying the outstanding balance by debit/credit card will incur a 3% card processing charge.

6.5 We reserve the right to cancel services without notice due to declined credit card transactions or non-cleared funds.

6.6 The Company reserves the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.

6.7 The Company reserves the right to charge £40.00 administrative fee, in addition to the balance due, for any account we must refer for collection. Please note that debt-collection companies may add their charges to the outstanding amount.

6.8 All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.

6.9 The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.

6.10 The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.

6.11 Where such alternative arrangements have been made the Client must make payment within 14 days of the invoice date.

6.12 The rates of payment by the Company shall be as agreed between the Company and the Client, or his/her representative. The Client shall make no reduction or retention from the sum due under any invoice.

7. Cancellation

7.1. The Client can cancel the scheduled service by giving no less than 48 hours prior notice in writing.

7.2. There is a cancellation fee of £50.00 of the service total for cancelling or rescheduling a cleaning visit with less than 24 notices.

7.3. The Company reserves the right to retain the £50.00 deposit as a cancellation fee/part of a cancellation fee.

7.4. The Client must pay the full price of the booked service if:

7.4.1 Our cleaners arrive at the Client’s address and are unable to gain access to the Client’s home, through no fault of the Company. If keys are provided they must open all locks without any special efforts or skills;

7.4.2 The Client cancels the booked service with less than 24 hours prior notice.

7.5. If the Client needs to change a cleaning day or time the Company will do its best to accommodate him/her. Any changes to booked services are subject to a 48 prior notice and availability.

8. Refunds

8.1. No refund claims will be entertained once the cleaning service has been carried out.

8.2. Refund will be issued only if:

8.2.1 The Client has cancelled a cleaning visit within the allowed time (48 hours) prior to the start of the cleaning visit;

8.2.2 A cleaning operative has not been able to carry out the cleaning due to reasons beyond the Client’s responsibility.

9. Complaints

9.1. All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. All complaints must be received in writing by post, fax 0845 127 5555 or email no later than 24 hours after the completion of the service. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

9.2. The Client agrees to allow the Company back to re-clean any disputed areas/items before making any attempts to clean those areas/items himself/herself or arranging a third party to carry out cleaning or repair services with regards to the above. Failure to do so will void our Company Guarantee and we will consider the matter fully settled. If payment has not been received in full or has been stopped by the Client we will immediately refer the account for collection.

10. Claims

10.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion of the service. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle the Client to nothing.

10.2. The Company may require entry to the location of the claim within 24 hours to correct the problem.

10.3. The Client agrees to inspect the work immediately after its completion and to draw the operatives’ attention to any outstanding cleaning issues while they are still on site. The operatives will carry out any such additional work to the Client’s complete satisfaction.

10.4. If the Client or any third party instructed by the Client is not present at the time of completion of the service then no claims regarding any cleaning issues can be made.

10.5. If the Client instructs a third party to inspect the result from the cleaning then the Company must be notified before completion of the service.

10.6. In case of a third party inspecting or refusing to inspect the result from the cleaning then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.

10.7. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.

10.8. The Client waives his right to stop payment on his cheque or protest a credit/debit card charge unless the Company fails to make good on the guarantee shown in part 13.

10.9. While the Company operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.

10.10. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of cleaning services rendered.

10.11. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.

10.12. No claims shall be entertained if the Client has an outstanding balance aged more than 7 days.

10.13. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.

11. Liability

11.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:

11.1.1 Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of God, roads blocked, traffic blocked because of whatever reasons, acts of floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;

11.1.2 Late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.

11.1.3 An existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods;

11.1.4 Non-satisfactory result from the service due to the Client or third party walking on wet floors or using appliances during or shortly after the cleaning process;

11.2. The Company shall not be liable for any damages worth £100.00 or less.

11.3. The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or inappropriate heating.

11.4. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client if the Client has an outstanding balance aged 7 days or more from the date the payment was due.

11.5. We record most incoming and outgoing phone conversations for quality control, record keeping and back-referral for any inquiries or investigations.

12. Supplementary Terms

12.1. If the Client requests keys to be collected by the Company’s operatives from an address outside the postal code of the Client’s address then a £10.00 charge will apply. The charge will cover just the pickup of keys, If said keys need to be returned back to the pickup address or any other address or a charge of £10.00 will apply.

12.2. If any estimates of how long it will take the cleaning operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a home of similar size to the Client’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.

12.3. The quotation excludes the clearing of debris created by tradesman or building work unless otherwise stated.

12.4. Our cleaners are happy to move furniture. Due to Health and Safety regulations one cleaner will attempt to move only furniture that requires no more than one person.

12.5. Cleaning of venetian blinds is optional at a cost of £30.00 per 4 regular windows.

12.6. The Company shall arrange an immediate replacement should an operative cannot attend a scheduled visit, and will inform the Client prior to the visit.

12.7. All fragile and highly breakable items as well as valued items e.g. cash, jewellery, antiques, paintings and other valued items must be secured or removed.

12.8. The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative at all times during the course of the work. The Company shall not be responsible for the Clients failure to comply with this obligation.

12.9. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.

12.10. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

13. Our Guarantee

13.1 The Company has built its business and reputation by providing its clients with the best possible cleaning service available. For this reason, the Company offers you a guarantee. If the Client is not satisfied with the Company’s service for any reason, the Company’s operatives will come back to the Client’s home and re-clean to his/her complete satisfaction.

13.2 Our guarantee is subject to a complaints notice no later than 24 hours after the completion of the service.

14. Insurance

14.1. The Company shall insure all work it undertakes. The Company’s public liability insurance covers damages caused by a cleaning operative working on behalf of the Company and includes Treatment Risk and Fidelity Risk covers as standard. All claims are subject to an excess of £150.00.

15. Referral Credit

15.1. Every Client of the Company will receive a one-time credit of £10.00 for referring our carpet cleaning services to another Client. Credit will be issued after we receive cleared funds from the new Client.

16. Law
16.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.

17. Parking and Congestion Charges

17.1. If there is no free or paid parking at your address you will need to provide Cleano Ltd Ltd with a Temporary/Visitor’s Parking Permit for our supervisor’s vehicle. Please note, if your postcode falls under congestion charges area or we have to drive from a congestion charges area in order to arrive in your property then these charges should be paid as cash including any parking charges.

Carpet and Upholstery Cleaning

1. DEFINITIONS

1.1. In these Terms of Business the following definitions apply:
“The Company”, “We”, “Us” – means Cleano Ltd “Cleaner”, “Cleaning Operative” – means the person or firm carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
“Client’s Address” – means the address where the Client has requested the cleaning service to be carried out.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.

1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.

1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation.

2. CONTRACT

2.1 These Terms and Conditions represent a contract between Cleano Ltd and the Client.

2.2 Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.

2.3 The Client agrees that any use of the Company’s services, including placing an order for services by telephone, fax, email, website forms shall constitute the Client’s acceptance of these Terms and Conditions.

2.4 Unless otherwise agreed in writing by a Director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.

2.5 No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.

3. QUOTATIONS

3.1. Carpet cleaning is charged per square meter taking into account the type of carpet fibers. Natural carpet fibers e.g. coir, jute, sisal, sea grass etc. require dry cleaning process which is more expensive than the standard hot water extraction method.

3.2. The company uses national average room sizes when calculating quotations over the phone.

3.3. All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 7 days from their date.

3.4. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.

3.5. Differences in excess of 10% will be discussed with the Client prior to the start of the work. In such cases the Client will have to pay £45.00 cancellation fee if he/she does not accept the updated price.

4. VAT

4.1. We do not charge VAT.

5. EQUIPMENT

5.1. The Company shall provide all cleaning supplies and carpet cleaning equipment required to carry out the service.
5.2. The Client must provide running water and electricity at the premises where the service takes place.

6. PAYMENT

6.1 Our carpet cleaning service and upholstery cleaning service requires a £45.00 deposit payable to the Company by debit/credit card at the time of the booking.

6.2 Unless otherwise agreed in writing by the company the account is rendered for immediate payment on the completion of the work. The Client must make payment either by cash, cheque or credit/debit card before the cleaner leaves the Client’s premises.

6.3 If no payment has been received at the time of completion of the cleaning service, the Client agrees to and authorizes the Company to charge his debit/credit card with the outstanding amount.

6.4 The Client agrees to and understands that paying the outstanding balance by debit/credit card will incur a 3% card processing charge.

6.5 We reserve the right to cancel services without notice due to declined credit card transactions or non-cleared funds.

6.6 The Company reserves the right to charge interest on invoiced amounts unpaid for more than 21 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.

6.7 The Company reserves the right to charge £30.00 administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account we must refer for collection.

6.8 All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.

6.9 The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.

6.10 The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.

6.11 Where such alternative arrangements have been made the Client must make payment within the period stated on the invoice.

6.12 The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any invoice.

7. CANCELLATION

7.1. The Client can cancel the scheduled service by giving no less than 24 hours prior notice in writing.

7.2. There is a cancellation fee of £45.00 of the service total for cancelling or rescheduling a cleaning visit with less than 24 hour notice.

7.3. The Company reserves the right to retain the £45.00 deposit as a cancellation fee/part of a cancellation fee.

7.4. The Client must pay the full price of the booked service if:

7.4.1 Our cleaners arrive at the Client’s address and are unable to gain access to the Client’s home, through no fault of the Company. If keys are provided they must open all locks without any special efforts or skills;

7.4.2 The Client cancels the booked service with less than 2 hours prior notice.

7.5. If the Client needs to change a cleaning day or time, the Company will do its best to accommodate him. Any changes to booked services are subject to a 24 prior notice and availability.

8. REFUNDS

8.1. No refund claims will be entertained once the cleaning service has been carried out.

8.2. Refund will be issued only if:

8.2.1 The Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning visit;

8.2.2 A cleaning operative has not been able to carry out the cleaning due to reasons beyond the Client’s responsibility.

9. COMPLAINTS

9.1. All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. All complaints must be received in writing by post, fax or email no later than 24 hours after the completion of the service. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

9.2. The Client agrees to allow the Company back to re-clean any disputed areas/items before making any attempts to clean those areas/items himself or arranging a third party to carry out cleaning or repair services with regards to the above. Failure to do so will void our Company Guarantee and we will consider the matter fully settled. If payment has not been received in full or has been stopped by the Client we will immediately refer the account for collection.

10. CLAIMS

10.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion of the service. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle the Client to nothing.

10.2. The Company may require entry to the location of the claim within 24 hours to correct the problem.

10.3. The Client agrees to inspect the work immediately after its completion and to draw the operatives’ attention to any outstanding cleaning issues while they are still on site. The operatives will carry out any such additional work to the Client’s complete satisfaction.

10.4. If the Client or any third party instructed by the Client is not present at the time of completion of the service then no claims regarding any cleaning issues can be made.

10.5. If the Client instructs a third party to inspect the result from the cleaning then the Company must be notified before completion of the service.

10.6. In case of a third party inspecting or refusing to inspect the result from the cleaning then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.

10.7. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.

10.8. The Client waives his right to stop payment on his cheque or protest a credit/debit card charge unless the Company fails to make good on the guarantee shown in part 13.

10.9. While the Company operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.

10.10. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of cleaning services rendered.

10.11. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.

10.12. No claims shall be entertained if the Client has an outstanding balance aged more than 30 days.

10.13. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.

11. LIABILITY

11.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:

11.1.1 Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;

11.1.2 Late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.

11.1.3 An existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods;

11.1.4 Non satisfactory result from the service due to the Client or third party walking on the carpets during or shortly after the cleaning process;

11.2. The Company shall not be liable for any damages worth £50.00 or less.

11.3. The Company shall not be liable for the shrinkage of carpets as a result of natural fibre carpets being wet cleaned. The company shall ensure that the Client is verbally informed of this and a written confirmation prior to proceeding with the service will be required; any issues arising subsequently shall be the sole responsibility of the Client.

11.4. The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.

11.5. The Company shall not be liable for carpets expanding or ripples forming during and/or after the cleaning when this is as a result of factors such as fibre content, wear and tear, weak backing and/or poor fitting.

11.6. The Company shall not be responsible for a poor result in cleaning where this is a result of considerable wear and tear and/or staining to the carpet fibres prior to the service being carried out.

11.7. The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.

11.8. The Company shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.

11.9. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client if the Client has an outstanding balance aged 30 days or more from the date the payment was due.

11.10. We record all incoming and outgoing phone conversations for quality control, record keeping and back-referral for any inquiries or investigations.

12. SUPPLEMENTARY TERMS

12.1. If the Client requests keys to be collected by the Company’s operatives from an address outside the postal code of the Client’s address then a £10.00 charge will apply. The charge will cover only the pickup of the keys if said the keys need to be returned back to the pickup address or any other address or another charge of £10.00 will apply.

12.2. If any estimates of how long it will take the cleaning operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.

12.3. The Client understands that the price he has been quoted is not for a “package deal” and does not include anything apart from carpet cleaning.

12.4. The quotation excludes the clearing of debris created by tradesman or building work unless otherwise stated.

12.5. Our cleaners are happy to move furniture. Due to Health and Safety regulations the cleaner will attempt to move only furniture that requires no more than one person.

12.6. All fragile and highly breakable items must be secured or removed.

12.7. The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative at all times during the course of the work. The Company shall not be responsible for the Client’s failure to comply with this obligation.

12.8. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.

12.9. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these T & C.

13. OUR GUARANTEE

13.1 The Company has built its business and reputation by providing its clients with the best possible cleaning service available. For this reason, the Company offers you a guarantee. If the Client is not satisfied with the cleaning standard of certain areas after the cleaning, the Company’s operatives will come back to the Client’s home and re-clean those areas free of charge.

13.2 Our guarantee is subject to a complaints notice no later than 24 hours after the completion of the service.

14. INSURANCES

14.1. The Company shall insure all work it undertakes. The Company’s public liability insurance covers damages caused by a cleaning operative working on behalf of the Company and includes Treatment Risk and Fidelity Risk covers as standard. All claims are subject to an excess of £150.00.

15. REFERRAL CREDIT

15.1. Every Client of the Company will receive a one-time credit of £10.00 for referring our carpet cleaning services to another Client. Credit will be issued after we receive cleared funds from the new Client.

16. LAW

16.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.

====
Carpet Cleaning & Upholstery Cleaning Terms and Conditions

These terms and conditions constitute the full and complete service agreement (the “Agreement”) between you (the “Customer”) and Cleano Ltd for the provision of services supaclean.co.uk

Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.

1. Carpet and Upholstery Cleaning Services

a. Subject to the terms of this Agreement, Cleano Ltd agrees to provide carpet and upholstery cleaning services (the “Service”) to the Customer at an address specified by the Customer (the “Premises”).

b. The Service will be for such carpet cleaning and upholstery cleaning services as agreed with the Customer at the time of booking.

c. Cleano Ltd will provide one or more carpet cleaning technicians (the “Carpet Cleaner”) to attend the Premises to provide the Service at a time and date mutually agreed between Cleano Ltd and the Customer (the “Service Time”).

d. Cleano Ltd endeavours to provide the Service faithfully, diligently and in a timely and professional manner.

2. Additions and Amendments

a. Any changes to the Service to be provided must be agreed by Cleano Ltd prior to the Service Time.

b. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Cleano Ltd by telephone (0800 689 8989) or by email at hello@localcarpetcleaning.org.uk who may agree to provide the additional services in its absolute discretion. The Carpet Cleaner is not authorised to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Carpet Cleaner in anyway.

3. Customer Representations and Warranties

The Customer represents and warrants that:
a. it will provide a safe working environment at the Premises for the Carpet Cleaner to perform the Service;

b. the Carpet Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;

c. it will provide the Carpet Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Carpet Cleaner to provide the Service;

d. it will advise Cleano Ltd prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers.

e. it is authorised to use the Premises and obtain the provision of Service;

f. it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service. Any theft, lost or stolen claims will not be accepted at any stages or at all.

4. Health and Safety Risks

In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that:

a. the Carpet Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;

b. the Carpet Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Carpet Cleaner, a risk to health and safety.

c. moisture on your furniture and carpets can present a slip hazard on nearby hard surface areas, we ask that the Customer avoid any areas that we are cleaning, and will advise any other guests, residents or contractors of this hazard until the carpets are dry.

d. the Customer must agree to keep children or dependents away from any equipment or hot water being used as a part of the carpet and upholstery cleaning process.

e. the Customer must ensure that the environment that the Customer is inviting the Carpet Cleaner to work in, is a safe environment free from electrical or structural hazard.
f. carpet cleaning solutions should be considered poisonous, and are not for human consumption.

5. Bookings

a. The Customer may make a booking either in person, by telephone, email or on the Cleano Ltd website.

b. At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers.

c. Cleano Ltd provides all quotations at the time of booking.

d. Cleano Ltd reserves the right not to accept a booking for any reason.

6. Job Quotations

a. The actual price payable by the Customer is the quoted price provided by Local Carpet Cleaning.
b. Any price quoted by Cleano Ltd is an estimate only based on Local Carpet Cleaning experience, without inspection, and based on information provided by the Customer.

c. Quotes are valid for a period of 30 days from the date of the quote.

d. The quote we provide over the telephone or via email through the internet on the Cleano Ltd website, is based on information provided by the Customer to Cleano Ltd, and in the absence of specific room, or clearly definable descriptions will be based on standard room sizes/seating positions. If the actual work to be performed is different to what has been quoted for, the price will vary accordingly.

e. The Carpet Cleaner may quote extra after inspection if there are extra rooms or areas that Cleano Ltd were not informed of during the quotation process or if the condition of the carpet or upholstery is deemed to be different from the information provided by the Customer.

f. The Carpet Cleaner will confirm the price with the Customer before work commences.

g. When the Carpet Cleaner arrives at the Premises they will inspect the areas the Customer has requested to be cleaned.

h. Maximum room size applies for advertised or quoted ‘per room’ pricing structures. Maximum room size is 10/12 square meters and is based on a standard furnished room. Rooms less than 10 square meters will count as 1 standard room. Rooms over 10 square meters but under 28 square meters will count as 2 standard rooms.

i. Carpeted steps are quoted per step.

j. Upholstery cleaning prices are per seating position and are subject to the condition of the upholstery. Additional charges may apply for recliners, ottomans, chaises and loose cushions.

k. Spot and stain removal is not included in Cleano Ltd, carpet and upholstery cleaning price and the steam cleaning process.

7. Stains

a. The Carpet Cleaner will inspect the carpet, upholstery and stains before the Service commences.

b. Stains derived from bleaching agents, acids and permanent dyes may be permanent and cannot be removed with any treatment. Cleano Ltd and the Carpet Cleaner, does not guarantee stain removal for stains.

c. Cleano Ltd cannot be responsible for any pre-existing condition that is not apparent upon visual inspection of the Premises.

d. The Carpet Cleaner may deem it ‘un-feesable’ to remove a particular stain or mark on the carpet when compared to the cost of replacement.

8. Cancellation Fees and Other Charges

a. The minimum charge for any Service is £50.

b. Surcharges may be charged on any Service booked for weekends, after hours and public holidays.

c. The Customer must telephone Cleano Ltd prior to 5-pm on the business day before the Service Time, if they wish to suspend, postpone or cancel the Service for any reason.

d. In the event that such notice has been given, Cleano Ltd will endeavour to reschedule the Service if required.

e. In the event that the Customer does not provide notice prior to 5-pm on the business day before the commencement of the Service, the Customer agrees to pay a cancellation fee (minimum of £50 inclusive of VAT) for administrative costs and loss.

9. Fee for Non-Access to Premises

In the event that the Customer does not provide unencumbered access the Premises for Local Carpet Cleaning or its Carpet Cleaners to provide the Service, the Customer agrees to pay a cancellation fee equivalent to the minimum charge (inclusive of VAT) for administrative and travel costs.

10. Payment Terms

a. The Customer agrees to pay the price quoted by Cleano Ltd in full prior to or at the Service Time, unless otherwise agreed in advance with Cleano Ltd.

b. If no payment has been made by the Service Time, Cleano Ltd will use reasonable endeavours to contact the Customer for payment. In the event that Local Carpet Cleaning cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in clause 8.

c. Payments may be made in cash, cheque or via bank deposit or bank transfer, debit or credit card.

d. Cheque payments should be made payable to Cleano Ltd. If a payment is made by cheque then the Customer guarantees that there are sufficient funds in the cheque account to meet the payment of the cheque. If, for any reason whatsoever the cheque is not honoured, then the Customer will meet all additional costs incurred by the company. The minimum charge the Customer will incur for each dishonoured cheque will be £50

11. VAT

Unless specified otherwise, all prices and quotations are expressed to be VAT inclusive.

12. Late Payment Fee

a. Where Cleano Ltd has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the invoice date.

b. The Customer agrees that if Cleano Ltd has not received payment in full for the Service within one calendar month of the original invoice date then a late payment fee of £50 applies for the first month. Interest will be charged on the fixed rate of 10% per annum on each day that any amount remains outstanding thereafter.

c. If the Customer’s account is outstanding for more than 3 months, we will call at the Premises to collect payment in person, in which case an additional £100 minimum call out fee will apply.

d. Cleano Ltd reserves the right to pass the debt on to a collection agency and refer the Customers personal details to credit reporting agencies if the Customer’s account remains overdue past this point. This will incur additional charge.

e. In addition to the amounts set out above, the Customer agrees to indemnify Local Carpet Cleaning for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Local Carpet Cleaning in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.

13. Non-Appearance

If a Carpet Cleaner fails to attend the Premises within 2 hours of the Service Time and does not provide the requested Service, Local Carpet Cleaning will provide the Customer with either:
a. a full refund of payments made by the Customer; or
b. offer to reschedule the Service at another time mutually agreed between the Customer and Local Carpet Cleaning.

14. Complaints

a. If the Customer is dissatisfied for any reason with the Service provided, it must inform Local Carpet Cleaning within 24 hours of completion of the Service. Local Carpet Cleaning strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently.
b. In the event of a customer complaint, the Customer undertakes to give Local Carpet Cleaning the opportunity to rectify all work. Subject to clause 15, Local Carpet Cleaning may, at its discretion, offer the Customer either of the following:

i. a partial or full refund;
ii. re-supply of the Service without charge;
iii. such other remedy as deemed appropriate by Cleano Ltd.

15. Exclusions and Limitations

a. The only conditions and warranties which are binding on Local Carpet Cleaning in respect of the state, quality or condition of goods and services supplied by Local Carpet Cleaning to Customers are those imposed and required to be binding by statute (including the Trade Practices Act 1974).

b. To the extent permitted by statute, the liability, if any, of Cleano Ltd is, at Cleano Ltd option, limited to and completely discharged by the resupply of the Service. Cleano Ltd is not responsible for:

i. not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 3 (including a failure by the Customer to provide utility services, a safe working environment or unencumbered access to the Premises); or

ii. not completing or providing the Service as a result of the Carpet Cleaner not proceeding for health and safety reasons under clause 4;

iii. any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of Local Carpet Cleaning;
iv. not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;

v. wear, damage or stains that can not be completely cleaned or removed;

vi. any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed;

vii. any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or

viii. the cost of any key replacement or locksmith fees, unless keys were lost by Cleano Ltd or the Carpet Cleaner.

c. Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on Cleano Ltd are excluded.

d. The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including time elapsed since Premises was last carpet cleaned and nature of carpet and upholstery cleaning required), and that Cleano Ltd gives no guarantee as to the actual results of the Service.

e. Except to the extent provided in this clause, Local Carpet Cleaning has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by Local Carpet Cleaning (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by Local Carpet Cleaning).

16. Indemnity

The Customer indemnifies Cleano Ltd against:
a. all losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3; and

b. all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Cleano Ltd in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).

17. Accidents, Breakage, Damage & Theft

a. The Customer must inform Cleano Ltd of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Carpet Cleaner within 24 hours of completion of the Service.

b. To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to Cleano Ltd within 24 hours of completion of the Service.

c. To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of Cleano Ltd under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.

18. Termination

a. This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time.

b. Subject to clause 18(c), Cleano Ltd may terminate this Agreement by providing the Customer with at least 24 hours notice prior to the Service Time.

c. Cleano Ltd may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of Cleano Ltd, that breach is incapable of remedy.

19. Changes to this Agreement

a. Cleano Ltd reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on the Cleano Ltd website. Each updated agreement will take effect 24 hours after it has been published on the website.

b. The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular carpet cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.

20. Law & Jurisdiction

The Customer and Cleano Ltd acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of England and Wales and both agree to submit to the exclusive jurisdiction of the courts of England and Wales in the event of any dispute.

21. Severability

The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.

22. Copyright

The content of this Agreement is protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of Cleano Ltd

—-

Please note, it is customers responsibility to ensure that property or the areas in need of cleaning are pre cleaned by the customer or someone on his/her or their company’s behalf. Customer should ensure that theres hot water and electric running as well as enough bright light throughout the job is being done.

It is also customers responsibility to ensure parking and congestion is paid in cash at the start of work.

Please note, all individual requirements should be sent to us by text on 07506 709450 or from abroad on +44 7506 709450 at least 7 days prior to the job assignment date for us to train our staff for individual requirements. Last minute changes and requirements should not be entertained.

If customer require all the cupboards, shelves, cabinets, wardrobes and fridge and freezer to be cleaned from inside, these should be made emptied prior to our operatives arrival. Fridge and freezer should be fully defrosted.

If customer agreed to pay the remaining in cash but has changed their mind to pay by card, there should be a 3.9-% surcharge on all payments via cards.

We will not clean areas which are hazardous and which can put our operatives life at risk. We will also not clean the areas which we feel are against the health and safety best practises.

In case, customer had pets in the property and require fumigation service, then it is customers responsibility to ensure such service was hired!

If customer have cellar, basement, balcony, conservatory, roof terrace, gym, swimming pool, garage, shed, deck, attic, loft, porch, front yard, back yard, drive way etc, these all should be explained to us at the time of booking, this also includes utility rooms, study rooms, office, laundry rooms and the number of levels property’s built on as well as the size of the property should be given by customer. If customer is not sure, then please note, it can affect the price at the time of clean which should be discussed with customer after getting to know those areas.

Please note, rubbish bins are not cleaned as part of our cleaning and should be cleaned by customer.

If customer have done building, paint and decoration work in the property, it should be informed to us at the time of booking.

Removing the rubbish is not our responsibility and it should be done by the customer.

Property should be in good and clean condition throughout.

It is customers responsibility to check the work on completion or ask someone to do it on their behalf.

We only accept inventory reports showing omissions in work via photographic evidence, these photos should be on inventory and not sent separately. Inventory reports received after 50-hours from completion will not be accepted.

Any suspicious behaviour including aggressive behaviour or hassle, push and stress towards our operatives will be reported to the safe neighbourhood team and the operatives will leave the property straight away. It is customers responsibility to ensure our operatives are treated fairly.

Testimonials
Dear Luke I have hired your company for end of tenancy cleaning and carpet cleaning services in Surbiton. My husband who’s an army man is very fussy about the cleaning standards but this time he was completely speechless. Our estate agents (Leaders) and inventory checkout lady were so happy that they have asked us your company name. I am sure they will be in touch with you guys for future jobs. The lad and 2 ladies which came were so polite, friendly and so knowledgeable about end of tenancy cleaning and carpet cleaning. Thanks a lot for your help Amy King
End Of Tenancy Cleaning Surbiton Reviews
Newsletter